ATS Rentals

ATSRentals.com Terms of Service

Key Points - Read Below for Full Details

• After ordering you will receive an email with an agreement form. You must sign and return this form to us before we can ship your order.
• All orders are reviewed to prevent theft and fraud. We reserve the right to further investigate and/or cancel orders due to fraud concerns.
• We cannot be responsible if your event or project suffers due to late shipping or inoperable equipment. We may refund the charges you paid us, nothing more.
• You are responsible to return the equipment in the exact condition you received it.
• An adult must be present at the delivery address to sign for the equipment or it will not be delivered.
• You must notify us the same day you receive the equipment of any damage during shipping.
• If equipment is lost, late, or returned damaged by another customer prior to your rental, we may not be able to fill your reservation.
• You must re-ship the equipment to us (using the included pre-paid label) by 5 pm on the last rental day or pay the full 1-day rental price for each late day.

Terms of Service Agreement

Upon placing your order you will immediately receive an email from ATS Rentals requesting that you print, sign and return an agreement form. This form indicates your agreement to the terms of service you are currently reading. You can return the form by scanning and uploading to our secure web site, faxing, or scanning and emailing it. If you do not receive the email from us, check your spam or junk folder, then call us to request a copy of the form. If we do not receive this form from you we cannot ship your order, and your order will be cancelled once it is too late to ship the order. A cancellation fee may be charged, see "Cancellations" below.

Fraud and Theft Review

99.9% of our customers are a pleasure to do business with and take excellent care of our equipment. Although rare, there are a few unfortunate exceptions, and we take extensive measures to identify, investigate, and prosecute criminals when they cross our path.

We carefully review all orders to prevent theft and fraud. During this process we may contact you for additional information. We reserve the right to further investigate and/or cancel any orders that we identify as potentially fraudulent. If we elect to cancel an order due to fraud concerns we will make every effort to notify the customer promptly and work toward a resolution if possible.

Limitation of Liability

We will make every effort to ensure equipment reaches you on time and in correct working order. Because circumstances beyond our control may prevent equipment from reaching you on time and/or from working correctly at all times, we cannot 100% guarantee that you will have working equipment when and where you need it. In the case of service failures, ATSRentals.com will refund all shipping charges and rental fees relating to rental days that the equipment was missing and/or not working correctly. In case of defective equipment you must contact us immediately for instructions and return the equipment promptly to be eligible for a refund. We may offer additional rental days as an alternative to a refund, especially in the case of late arrival. If equipment works correctly for part of a rental period and then malfunctions, we will not necessarily refund charges related to the days the equipment worked correctly and/or rental days prior to our being notified of the problem.

Under no circumstances shall ATSRentals.com be liable for incidental damages resulting from late or malfunctioning equipment. Our liability is limited to the shipping charges and rental fees paid on your order.

Security Deposit

We don't require you to carry separate insurance on the equipment. The cost of accidental damage coverage is built into your rental. However, we will place a security deposit "hold" on your credit card for 10% of the replacement value of the equipment. This security deposit amount will be shown during the checkout process on our web site.

If you return the equipment on time with no damage, your security deposit will be fully refunded.

If you return the equipment with damage, you will lose your security deposit (or the cost of repair, whichever is less).

If the equipment is lost or stolen, and/or you do not return the equipment at all, you are responsible for the full value of the equipment and we will attempt to collect that balance from you. If we are unable to collect this balance, we may employ a collection agency and/or attorney and your credit report could be negatively affected. You agree to pay a monthly finance charge of 2% or the maximum applicable state rate on all past due balances. You agree to pay all costs of collection and litigation on your account in accordance with the laws of the State of Illinois.

Water damage is not covered by our accidential damage protection. Deliberate or fraudulent damage to the equipment is not covered, and may be prosecuted.

Examples:

• The viewfinder breaks off the camera, and you return the pieces to us. You will lose the security deposit, and will not incur any additional charges.
• Someone drops the camera in the ocean during your rental period and you cannot find it. You are responsible for the full value of the equipment.
• The camera is stolen from your hotel room. Your are responsible for the full value because you have nothing to return.
• The camera is run over by a bus. Sweep up the pieces and send them back. You will lose the security deposit, and will not incur any additional charges.

Additional Security Requirement for High-Value Rentals

If the retail value of the equipment on your rental order is $1,500 or more, we will also require you to scan and upload (or fax or email) a copy of your driver's license along with your agreement form. This assists us in preventing and prosecuting fraud. Our checkout system will indicate if this requirement applies to your order.

Shipping Concerns

An adult must be present to sign for the equipment when the UPS delivery driver arrives. If no one is available to sign, the equipment will not be delivered on time.

If you receive a shipment in damaged condition, you must notify the UPS delivery driver of the damage, and contact us immediately for instructions. Shipping damage claims must be reported to us the same business day you receive the item from UPS. Late damage reports will be considered damage during use, not damage during shipping.

The vast majority of our shipments will arrive on the scheduled day. Occasionally, a shipment may not arrive on time. This can be caused by severe weather, an incorrect address, or other unexpected interruptions. If you are renting equipment for a once-in-a-lifetime even that cannot be rescheduled, we advise scheduling the equipment to arrive a day or more early, just in case. See limited warranty about regarding limitations of liability in the case of late arrival.

Availability

Our system schedules and reserves equipment to avoid double booking. However, if equipment is not returned on time or is returned damaged from a prior booking, we may be unable to provide the equipment on time to the next scheduled booking(s). If this happens we will make every effort to notify you as soon as we learn of an issue, and we will purchase additional equipment or substitute similar equipment when possible.

Late Returns

It is extremely important that you ship the equipment back to us by 5pm on the last day of your scheduled rental. Other customers may be scheduled to receive the equipment shortly after your rental ends, and we want to do our best to ensure they receive their equipment on time. All late returns will be charged the full 1-day rental price for each day past the scheduled return date. You may be able to contact us for a rental extension at a lower rate, as long as we don't have any outstanding reservations for the equipment.

Cancellation and Refund Policy

We want you to have a successful experience using the equipment you rent from ATS Rentals. If the equipment experiences a substantial malfunction or does not arrive on time due to a service failure by ATS Rentals or the shipping carrier, we will refund all charges related to days you were unable to use the equipment.

When you place an order we reserve the equipment for you. Sometimes this means turning away others who want to rent the equipment during the same date range. As a result, if you need to cancel your order, it may not be fully refundable. Here's how that works:

• Orders cancelled the same business day they are placed will receive a full refund, assuming nothing has shipped yet.
• Orders cancelled after the day they are placed but 10 days or more before the first day of the rental period will receive an 90% refund.
• Orders cancelled after the day they are placed but less than 10 days before the first day of the rental period will receive an 80% refund, assuming nothing has shipped yet.
• Orders may not be cancelled after all or part of the order has shipped. For orders shipping Ground this can be up to 4 business days before you are scheduled to receive the equipment.

Collection

ATS Rentals may attempt to collect any past due balance on your account through our attorney's office and/or civil litigation. You agree to pay all costs of collection and litigation on this account in accordance with the laws of the State of Illinois.