ATS Rental FAQ's

Q: How does renting from ATSRentals.com work?

A: Just browse our web site and choose which items you want to rent for what dates. Checkout and pay, and our system will reserve the items for you. We ship the items to you to be delivered by UPS on the appropriate day. You receive the items, and use them for the scheduled amount of time. When the time's up, you put the items back in the box, attach the pre-paid UPS return label, and give the items to a UPS driver or UPS shipping center.

Q: Do you require a security deposit?

A: Most items on our web site do not require a security deposit, but some do. The description page for each item lists the amount of security deposit required on that item, or zero. Combining multiple items on one order may increase the security deposit requirement above the amount shown on the product page. Note there is still a deductible for accidental damage equal to 10% of the value of the item, or the security deposit on that item, whichever is greater.

Q: Do you rent to individuals, or only businesses?

A: You don't need to be a business to rent from ATSRentals.com, we rent to many individuals as well.

Q: What time will UPS deliver my order?

A: UPS delivers to residences between 9am and 7pm (or sometimes later during busy times), and by close of business for commercial addresses. If you know you need to use the equipment at a certain time, many areas have a Next Day Air option with a time-definite delivery. The guaranteed time varies by zip code. You can check to see if this delivery option is available in your area by entering your zip code and adding an item to your cart. Most areas offer guaranteed delivery before noon or 1:30pm. If you are concerned about your equipment arriving too late on the delivery day, be sure to select the day before your event as your receive date.

Q: Will I be charged for the days the equipment is in transit (shipping) to me?

A: No. You only pay for the days the item is in your possession. The day you receive the item via UPS counts as a shipping day and you don't pay for it. The day you ship the item back to us (by 5pm) counts as a paid rental day.

Q: What if I only need the item for part of a weekend?

A: Our rental rates are based on business days. Weekend rentals normally mean receiving the item on Friday and re-shipping it on Monday. This is treated as a 1-day rental.

Q: How is the equipment packaged?

A: Our equipment ships in UPS-friendly, double-strength cardboard boxes with custom-shaped charcoal foam complete filling the inside of the box. To keep your shipping costs low, we ship items without the weight and size of a flight case. We've found this shipping system does a great job protecting the equipment in transit. Although most of our customers prefer the cost savings of our packaging system, we realize some customers prefer to rent equipment in flight cases. We apologize for any inconvenience if we are unable to meet your needs.

Q: How does return shipping work?

A: The shipping charges at the time you book your rental include round trip shipping. You will receive a pre-paid UPS return label to attach and return the item to us at no additional cost to you.

Q: Why do you charge sales tax?

A: We charge sales tax in most states. Because our rental property is located in your state for a period of time while you have it, it's considered a taxable sale by most states even though ATS Rentals only has physical offices in Illinois. Applicable taxes will be shown during checkout.

Q: What if the equipment gets damaged? Do you require your customers to carry insurance on the equipment?

No. Basic protection against accidental damage is built into the cost of your rental. For some rental items we also hold a security deposit on your credit card, which you will receive back as long as the equipment arrives on time and without damage. The amount of the security deposit for each item is shown on the item page. The total security deposit required, if any, will be shown during the checkout process on our web site. Note that water damage and total loss of the equipment are not covered by our accidental damage protection.

Q: Do you do rent-to-own arrangements?

No. We only do short-term rentals, up to 60 days.

Q: Do you have used rental equipment for sale?

No. Our equipment inventory is composed of all recent models that are still actively being rented. We do not have any used equipment for sale.

Q: What is your cancellation policy?

When you place an order we reserve the equipment for you. Sometimes this means turning away others who want to rent the equipment during the same date range. As a result, if you need to cancel your order, it may not be fully refundable. Here's how that works:

• Orders cancelled the same business day they are placed will receive a full refund, assuming nothing has shipped yet.
• Orders cancelled after the day they are placed but 10 days or more before the first day of the rental period will receive a 90% refund.
• Orders cancelled after the day they are placed but less than 10 days before the first day of the rental period will receive an 80% refund, assuming nothing has shipped yet.
• Orders may not be cancelled after all or part of the order has shipped. For orders shipping Ground this can be up to 4 business days before you are scheduled to receive the equipment.

Q: Do you rent screens?

Yes! We carry AnyWall™ Projector Screen Rentals, uniquely designed for easy and economical shipping.

ATS Rental How-To Guides

Wedding Videography Guide

A Guide To Wedding Videography outlines step-by-step instructions, includes valuable tips and tricks to prevent common mistakes, and provides links to popular equipment to make organizing a wedding shoot as easy as possible. If you or someone you know is planning to record a wedding, this article is a must-read.