|Just two weeks ago I wrote a very positive review of the service that ATS offers. Little did I know that the service can get better. On April 10th my son had an accident while playing in our backyard which resulted in him severely breaking his arm. I rented a lense and flash for an event on April 8th that needed to be returned by Monday. With the events that followed my sons accident I was tied up with doctors until today. I missed many professional and personal appointments during those two days leaving me feeling very guilty and apologetic to each of the parties I had to put on hold during this time. After expressing my apology to ATS and asking that they charge my credit card for the late fees and that I would rush the items back, they immediately responded in the most unexpected way attached is that response: |
"I am sorry to hear about your son. I hope that he has a speedy recovery.
I have gone ahead and extended your rental out until the 13th at no cost to you. If you would like to do the overnight shipping that would be amazing. We would appreciate that greatly. If you do, we would need the tracking on that so that we can track the package.
This in no way harms your rental ability with us. We understand that life happens. You could not know that this would happen. I do hope that he gets better soon.
Customer Service Representative"
This is what separates well run companies from the trash that we all so normally interact with. I strongly recommend that anyone considering using ATS do so, you will not be sorry. They have made a serious mark on my mind and will be my only choice for camera equipment rental for life. Thanks to ATS for your understanding and kudos to your Customer service staff for having such employees as Jody.
- Clifton from Raleigh , North Carolina
|I have used ATS more times than I have counted. I have never had a hang up or an issue in my experience. I quite enjoy the access to unique equipment and will continue to rent from them as often as I get a place to photograph. Thank you to ATS for all of your hard work I for one genuinely appreciate it.
- Clifton from Four Oaks, North Carolina
|Iím new to renting equipment like this online and was quite impressed with the friendly, knowledgeable customer service and ease of receiving and returning the equipment. Instructions found online were very helpful. Thank you, ATS (especially Danielle) for your service.|
- Sue from Denver, Colorado
|Im new on renting lens ...First time experience is really great, coming back for more to test different lens to decide what lens i need to buy next time .. |
- rochelle from indiana, Pennsylvania
|I ordered at speed booster and lens for a music video I was shooting last week. I received a text from UPS stating that I could not receive my package until that following Monday. I was very upset and thought I will never do business with ATS. My shoot was on Saturday and I could not reschedule! After speaking to a rep (Danielle) she was able to get the bottom of it and found out that it was UPS who messed up my order and locked the package in a truck for the weekend. Not only did Danielle get me a package sent ON A Saturday for the inconvenience, I was able to test out a camera I maybe considering buying now. After that experience I will consider coming back and I want to thank Danielle for understanding my frustration being a first time customer and solving the issue for me! |
- Donte from Albany, New York
|Thank you ATS! I was able to pull off an amazing HD-video shoot with a client thanks to your product offerings. I ordered a green screen kit, kessler crane, and a Sony HD video camera. The camera was setup and ready to use, so I didnít waste anytime formatting, etc. The crane and lighting set were extremely easy to assemble with the instructions provided. Everything arrived on time and shipped out easy. Also, the complimentary candy was nice to nibble on while reading through the instructions ;)
- Benjamin from Baltimore, Maryland
|ATS Rentals ran into a shipping delay due to storms/flooding and still got the gear to me in time for the rocket launch. You guys are the best!
- Trevor from Valparaiso, Indiana
|Fast, smooth service. Lens performed beautifully. Canít wait to rent again next month for my trip to Jackson Hole, Wyoming! Thank you.|
- Tim from South Windsor, Connecticut
|Amazing service! The equipment was top notch and showed up when I needed it. Outstanding customer service. A shoot got cancelled and they were able to refund me. |
I will definitely be using this service for all of my future projects!
- Matt from Brooklyn, New York
|Awesome experience. I have been looking at renting a lens to test out my new hand held stabilizer (needed a wide angle lens) I looked around where I live and found a company that would rent the lens but it was going to be $60 dollars a week and the wanted a $700.00 deposit. What are they thinking? I could have bought the lens for $500.00 but I wanted to test and make sure that it would work before I bought one. Well then I saw ATS Rentals and my problems were solved. They were quick, efficient, nice and professional. It is great to know that there are companies that actually care about the consumer and want to help them out anyway they can. I will surely be renting from them again and will definitely refer them to anyone that I talk to that is looking to rent camera and AV equipment. Thank you so much ATS Rental for making this experience so easy and cost effective. Oh and by the way my kids loved the lollipops :). Thanks again for all the help.|
- Nathan from Austin, Texas
|GREAT customer service! Thanks so much!!|
- Nichole from West Branch, Michigan
|I have used ATS Rentals what will be 3 times after this weekend. I have been renting the Nikon D700 while mine is getting maintenanced and taking Way longer than it should have. |
ATS is making these transactions so simple, you simply choose your days, checkout. It comes within 3 days, afterwards you package everything you recieve back up (they add everything you need in box, even tape!!) And ship at a ups or FedEx location.
Thank you ATS! Iíll have to rent lenses next time =)
- Samantha from Rindge, New Hampshire
Reply Comments: Thanks, Samantha! Weíre so glad you enjoyed our service. Just one note, please always use UPS for your return. We do not have service with FedEx. - Kim
|Great, speedy service. My lens arrived as expected and in good condition. Canít wait to use it this weekend. Thanks ATS. Iím glad I found you. Youíre also cheaper than the other vendors I researched.|
- Mark from Dayton, Ohio
|I rented a projector for a kids birthday party. It was my first time renting this kind of equipment. The custom service was excellent, the directions about the delivery, using and returning the equipment were very clearer. It arrived on time and worked perfectly. They even gave me a choice to have it a day earlier at no extra charge to try it before the party. I would definitely rent from ATS again! |
- Maria from Lawrenceville, New Jersey
|First time customer, wonít be the last...excellent service. I placed my order 04/15/2015 and got it delivered on 04/17/2015 for my shoot on Saturday. The lens came as expected, packed well with all the necessary labels to send it back. Easy as putting your camera on automatic and pushing the button. I will definitely be using ATS rentals on more of my shoots. Thank you ATS for making my first lens rental from you a great success. - BradenCruisePhotography.com|
- Matt from Peachtree City, Georgia
|Rented Canon 7dmark ii with 70-200 Version ii. Amazing customer service and i got the gear on time and all the gear was supper clean and new. this is the only place i am renting from ever again even thou i have a place to rent 10 miles away from my house. thank you ATS.|
- Baabish from Oakland, California
|Very impressed with the efficient service and excellent equipment. My wifeís birthday party was a success in part because of the quick and easy setup of the ATS equipment as well as its flawless performance.|
- Steve from Old Lyme, Connecticut
|I had never rented camera equipment before but after recently getting a couple of error messages on my usually trusty camera I quickly needed one I could rely on for a 3-day volleyball tournament at the Arizona Cardinals football stadium. |
I came across ATS and was pleased with their prices and siteís ease of use. Staff was friendly and the equipment (dslr & lens) arrived on time and in excellent condition.
Not only am I planning to rent again for an upcoming tournament in L.A., but I told a friend about my experience and he has already rented twice from ATS for tournaments his daughter played in. Would highly recommend ATS Rentals!
- Dan from Cave Creek, Arizona
|I love renting equipment from you guys. I had some Auto racing events to photograph this season and couldnít believe how great the prices were for renting equipment. The staff was excellent !! I hope to do more business with you guys in the future. |
- Matthew from Feeding Hills, Massachusetts
|Amazing staff, equipment, and pricing around! Looking forward to a long business relationship with ATS and i recommend you guys to everyone!! Thanks again |
- Kristy from Henagar, Alabama
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Thanks guys for the seamless transaction.